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mim akter
Apr 30, 2022
In Welcome to the Forum
Empathy has a demonstrably Industry Email List positive effect on the reputation of the organization and its directors, the success rate in product development, the satisfaction and loyalty of customers and employees, the sales performance and the support for the strategy – it makes leadership more effective and the Industry Email List organization more profitable. What empathy is (not) and how you can work with it There are two types of empathy: emotional empathy and cognitive empathy. Emotional empathy means feeling what the Industry Email List people around us feel. Certainly with people in your environment who are important to you in one way or another, you are easily infected with their emotions and behavior and you also experience their feelings yourself. Cognitive empathy is the ability Industry Email List to empathize with which you understand and understand people's thoughts and feelings. You can formulate hypotheses about this with distance from your own feelings and thoughts. You need both forms of empathy in organizations to be able to act. It's about finding the balance. You can use the 'Emotion vaccine' developed by Noort for this: Not the events, but your interpretation Industry Email List determines how you feel. Negative emotions say more about the sender than about the receiver. Naming emotions. Makes them manageable. Getting started with stakeholders. Inside and Industry Email List outside the organization Empathy is important in various aspects of organizations. On every layer, in every corner Industry Email List where stakeholders are located. It is important to map and focus and prioritize this, so that you can concretize what you are going to work on and how. If you read Norwegian book, you will get enough tips for this. I have already selected three red lines for you, as a foretaste. 1. Leadership Employees are the face of the organization. Not only how they feel directly treated by their colleagues and Industry Email List manager, but also how they feel involved in the mission, vision, purpose, objectives and strategy. If the people who stand between the top of the organization and the customer do not feel Industry Email List seen, heard and involved, this has an immediate effect on the potential customers.
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